The opening of a new subsidiary in Kazakhstan, a branch in Novosibirsk, development center in Chelyabinsk!
CISCO has chosen CTI as the best partner of the year .
CTI has developed a Mobile Companion service, which allows a subscriber to receive additional interactive content on mobile device.
CTI introduced to IPTV operators a new service, CTI Kinovia*, a turnkey solution for Video On Demand.
CTI has been recognized as the Best Cisco Partner and received the status of Innovation Partner of the Year - Russia.
CTI was honored as the Best Technology Cisco Partner in Unified Communications and Collaboration in Russia.
CTI was honored as Best Technology Cisco Partner in IPTV/Video.
Implemented the unique project on creating a single Сontact Сenter for MegaFon customer service in ten regions of the Far East and Eastern Siberia.
Implemented large projects on the basis of TVEngine for IPTV operators: Iskratelecom (Moscow) and Bashinformsvyaz (Ufa) .
CTI receives 5 Cisco specializations: Advanced UC, Advanced Wireless LAN, Advanced Security, ATP UCCE and ATP-Customer Voice Portal.
CTI announces about development of middleware TV Engine software for IPTV services.
CTI was recognized as the Best Cisco Partner in Unified Communications in Russia and CIS countries.
CTI built enterprise IP- telephony system based on Cisco technology for Yandex, largest Internet portal in Russia.
CTI became the first Cisco Certified Partner in IP Communications in Russia.
CTI - Center of Telephony Integration was renamed for CTI - Communications. Technology. Innovation.
Implemented project on construction of the first Russian enterprise network based on 10 Gigabit-Ethernet technology for JSC "Salavatnefteorgsintez".
CTI became the Gold Cisco Partner, meeting all requirements necessary for this high status.
Building of urban multiservice backbone Metro-Ethernet (St. Petersburg).
CTI – Center of Telephony Integration was established on the base of Comptek, IP telephony center.
CTI — Communications. Technology. Innovations.
CTI - Communications. Technology. Innovations. - is one of biggest company in the market for innovative communications in Russia. The company has been successfully operating across Russia and CIS countries since 2002.
The company's mission:
Build on our customers' success through development, implementation and support of the best innovative solutions by the team of professionals.
CTI delivers unique technologies for collaboration, remote service, interactive video, next generation networks building and implements other universal high-end projects.
The company experts have been involved in the development of innovative products and platforms for new communication tools. All CTI solutions meet quality standards, as well as customer needs and requirements.
CTI is the first company in Russia:
- To build and implement a corporate IP-based network with the core 10Gb Ethernet for the largest petroleum refinery (more than 13,5 thousand employees);
- To launch contact center based on Cisco IPCC voice portal with Cisco CVP and Russian speech recognition system in the largest Russian bank;
- To install border controllers (SBC) and implement the first project on SDP deployment on IMS platform in GSM/2.5G IMS network for the leading mobile phone carrier;
- To implement a full-featured IPTV project for a large telecom operator.
CTI is a recognized expert in IT market. The key feature of company development strategy is innovative solutions. CTI leverages the best practices for software development shared by foreign companies.
CTI solutions for innovative communication market are based on traditional, cloud and hybrid models.
The advantage of comprehensive approach to CTI solution delivery: the customer receives audit, technology platform, IT services and support from one supplier. Flexible and customer focused support produces good customer service results.
CTI team comprises highly - skilled engineers, IT-specialists and managers that have completed education programs in training centers of Russian and foreign software vendors and equipment suppliers. CTI technical specialist have more than 300 certificates and some of them have earned the prestigious title of Cisco Certified Internetwork Expert. CTI has technical laboratory to carry out tests of new products and solutions and demonstration room to introduce ready-to-use solutions.Contacts us
- Unified communications and effective collaboration solution (IP- telephony, video conferencing, mobile applications);
- Contact centers and system for remote interaction with customers (deployment, integration, optimization);
- Telecommunication infrastructure: building of corporate data networks, self-service portals, multi — service backbone networks;
- Information and physical security, including access control, monitoring and management, data leak prevention;
- Data processing and storage centers, virtualization solutions, management and monitoring of computing infrastructure;
- Information systems support, IT outsourcing, consulting and project management;
- Cloud computing XaaS(«Service on demand»): unified Communications (HCS), video and web-conferencing (TelePresence, WebEx), contact center (CCaaS), Service Desk (SDaaS), information security.
CTI`s own software products and business applications
CTI`s own software products and business applications
Carrier Class IPTV solution for delivering multimedia services such as interactive television and video on demand based on company`s own product — CTI TVEngine. The solution includes advanced services such as TV broadcasting over IP-based broadband networks and watching video on demand, network — based video recorder (nPVR); pausing live television (Pause Life TV), time-shifted television (TimeShift TV) and other services.
In 2011, CTI has started new activity within IPTV called SMART TV. CTI specialists have developed application for Moscow public service portal based on this technology.
CTI has implemented IPTV solutions for 10 Russian telecom operators.
CTI builds and integrates applications on all modern mobile devices on iOS, Android, Windows and other operating systems.
In 2012, the company has launched «Mobile companion» application that enablesuserstoreceiveinformationabouton demand TVcontent via mobile device. In addition,thisapplicationmightbeusedasinteractiveremote control for TV set.
СTIhasdevelopeditsownsoftwarefortelecom operators and enterprise customers - СTIBilling. This software allows managing access to communication services, their billing, generating custom report and organization of interaction with subscribers, dealers and partner operators.
Unified communications and telephony:
CTI experts in unified communications are developing unique software products CTI Contact Center Suite that enable users to manage contact centerseffectivelyand provide quality assurance for customer service.
The following applications have been developed by CTI:
- Large scale outbound dialing campaigns (CTI Outbound);
- Automated speech recognition (CTI Speech Analytics);
- Operator desktop automation (CTI DesKtop);
- Call recording system (CTIRecording);
- Specifyingdata, time, numbersandotherdata (CTIOutputStep);
- Remote customer support (CTIVideoAssistance);
- Applications for team collaboration (WebCollaboration);
- Virtual PBX installation (Virtual PBX).
CTIhaslicensesthat are required to implement activities for building custominformationandcommunicationsystems.
Technicalsupportservicehasqualitycompliancecertificate ISO/IEС 20000for IT service management confirmingthe high level of support process organization for external clients.
In addition, the company has ISO 9001 certificate issued by international organization BSI (The British Standards Institution) that confirms high level of CTI expertise in infocommunication solutions design, implementation, as well as in providing warranty and post warranty services.
In the nearest future, it is expected to obtain ISO 27001 confirming that CTI information and security system complies with international practice standards and requirements, as well as take reasonable and necessary measures to protect the confidential information from unauthorized access and modification.Contacts us
CTI collaborates with more than 100 largest software companies and equipment suppliers. Over the time unique experience and expertise in building of effective technological ecosystem for customers. High professional status allows delivering modern solutions developed on the base of advanced international practices.
Cisco is the key partner of CTI for already 10 years.CTI annually confirms its status of Gold Certified Partner. In 2013, the company became the first Cisco partner in the world to be certified under the cloud conference program (SaaS Conferencing) and being exclusive partnerin Russia and CIS countries with Master in unified communications status.
CTI has WebEx Resale Authorization statusandthe exclusive right of reseller partner in Russia.
Cisco global partner summit in 2013 saw CTI recognized as a partner of they earin Russia and CIS countries and was awarded in Architectural Excellence: Collaboration in Middle East, Africa, Russia and CIS countries.
CTI has statuses and exclusive specializations of world`s leading vendors:
AcmePacket, ADB, Adobe, Agama, Airwatch, AlbisTechnologies, Amino, APC, AppearTV, AudioCodes, Aurus, Axis, BroadSoft, CitrixSystems, Comtrend, Dell, D-link, Dune, eGain, EMC, Envivio, ESET, Espial, ExtremeNetworks, F5, FastWire, Fortinet, Fujitsu, Genius, Gravity, HP, IBM, Infoblox, Iskratel, Jabra, Jinni, JuniperNetworks, Kaon, Keymile, Lenovo, Lumension, McAffee, Microsoft, MobileIron, Motorolla, NetApp, NginX, Nice, Novabase, Novosec, Nuance, OpenCloud, Oracle, PaloAlto, Qnap, RGB, SagemCom, SigmaDesigns, SMT, S-terra, Symantec, Teleopti, Veeam, Verimatrix, Verint, Viaccess, Viaccess-Orca, VMware, Zoom, Zyxel, Spectr 360, Promzakaz, Promsvyaz, CRT, 2N.Contacts us
CTI works in Russia and CIS countries. The company provides solutions to customers coming from various industries and public organizations.
Financial services:«AsiaPacificBank», «RenaissanceCapital», «Rusfinance», «Tinkoff Credit Systems Bank», «Uralsib», «Home Credit and Finance Bank», Zurich Insurance Group,KaspiBank (Kazakhstan).
Retail:«Pharmacy Chain 36.6», «Panasonic Rus», «Sportmaster», «Shatura», «Eldorado», TheCoca-ColaCompany, x5 RetailGroup.
Public sector:Moscow city government.
Manufacturing: Kupol factory, «MMK», FGUP «EZAN».
Energyandutilities: Altayenergosbyt, Atomenergoproekt, Gazprom, Weatherford, ВНИПИнефть, Sibur, TNK-Nyagan.
Media:Variant-TV, Ivi.ru, MCFER, NTV-PLUS, RIIA-NOVOSTI, Moskva 24.
According to annual Cisco customer satisfaction survey, CTI receives highest rankings2.
1) List of clients are presented in alphabetical order.
2) Cisco conducts annual customer satisfaction survey to evaluate responses on three topics: Presale,Postsale and Loyalty. There is 5-point rating scale to evaluate all responses, where 5 — very satisfied and 1 — very dissatisfied. In 2012, according this survey CTI received the following rankings: the average score in «Presale» — 4,9, the average score in «Postsale» — 5, the average score in «Loyalty» — 4,8.Contacts us