Since 2005, the software solution is supported around-the-clock to this day by CTI’s technical support center.
In 1999, TELECONTACT started building a Call Center based on innovative customer service technologies by Cisco and CTI. Choosing this solution has enabled the construction of a distributed fault-tolerant system that fully meets business requirements.
We truly appreciate the efficient organization of additional dedicated communication lines to the technical support team of your company.
The successful implementation of each and every project completed for MMK demonstrates CTI’s excellent business reputation as a highly professional systems integration company in the field of Cisco network and communication solutions.
TI engineers have offered to develop a Call Center based on Cisco’s Unified Communications Manager solutions. Through the chosen solution, the Bank has had the opportunity to build a distributed system that fully meets the Bank’s business requirements.
The goal of this System is to increase the productivity of the Center’s employees by using more current video conferencing technologies. Within the constraints of the project, providing information security and protection against unauthorized access is of key importance throughout the various levels and sub-systems that make up the Access Node System.