Cisco, the world leader in the area of information technology, honored CTI with the ‘Best Partner of the Year on the Russian Market in the Operator Communication segment’ award based on the results of the previous year. The awarding ceremony took place in Dallas (USA) during the Cisco Partners Summit which was held from October 31 to November 2.
CTI, a system integrator, announced a successful completion of scheduled external audits for compliance with ISO 9001 international standards (in terms of the Quality Management System), ISO/IEC 20000-1:2011 (in terms of IT-services management) and ISO/IEC 27001:2013 (in terms of information security management). The next comprehensive audit was conducted by the leading experts of the British Standard Institute (BSI), a recognized global leader in certification of management systems, from October to November 2017, in the company’s head office in Moscow.
CTI system integrator has implemented a Virtual ATS service for the clients of the leading telecommunications operator in Russia – Mobile TeleSystems PJSC (MTS). The service is unique in terms of its functionality. The solution was honored with the international Global Telecoms Business Innovation Awards, which defines the most successful telecommunication projects worldwide, in the category Innovation Awards 2017. In less than a year of commercial operation of the service, more than 50 thousand clients of MTS, employees of the Russian companies of various industries, have subscribed for the service.
CTI presents its software product for contact centers – CTI Scripting. This solution allows to improve and automate development of agent and IVR-scripts and, as a result, take the whole CC to a new level of operational and economic efficiency as well as customer care service.
Russian system integrator CTI celebrates its 15th anniversary this year. Over these years, the company has become one of the leaders in the market of telecommunication services in Russia and CIS countries. Company's partners and clients include the largest enterprises in the Russian Federation: from the retail and service sector to industry and the public sector.
CTI has built a contact center (CC) for one of the major Russian banks. The CTI specialists were tasked with automation of remote banking business processes through replacement of the existing CC with a new platform to expand the bank's capabilities. CTI experts analyzed business processes and customer’s needs. To implement the customer self-service at the financial institution, it was decided to use the Packaged Contact Center Enterprise platform from Cisco, CTI's strategic partner.
For another time in a row, CTI system integrator has confirmed an exclusive suite of Cisco statuses in 2017: Gold Certified Partner, Master Collaboration Specialization, Master Security Specialization, Cloud & Managed Service Provider Master. CTI is the only one Cisco partner in Russia holding two master specializations, Security and Collaboration.
System integrator CTI has completed works to install a Wi-Fi and structured cabling system (SCS) at the outlets of the international Globus hypermarket chain. The works were carried out in a new hypermarket in Odintsovo and in the logistics center of the reta0iler at industrial park ‘Kholmogory’ in the Moscow Oblast.
Systems integrator CTI won Dell EMC Partner of the Year Award in Integrated Projects. The awarding ceremony celebrating the best partners of 2016 took place during Dell EMC Partner Conference 2017 held in Moscow on April 26. The organizer unveiled its brand-new strategy and upgraded solution portfolio.
Systems integrator CTI has wrapped up yet another round of modernization and expansion of the contact center of Rostelecom Macroregional Branch Office (MBO) ‘Siberia’ (Barnaul), one of Russia’s largest call-processing centers. During this modernization, CTI has created 696 extra workstations for call center operators powered by Cisco Unified Contact Center Enterprise (UCCE).
Systems integrator CTI attended Cisco Connect 2017, a conference held annually and bringing together leading ecosystem hardware and software developers. The conference took place on April 4-5 at the World Trade Centre (Moscow). At that forum, CTI served as an Internet of Things (IoT) integrator, and presented its latest IoT innovations in that thematic section. CTI experts also provided an overview of relevant CTI products for Cisco contact centers and announced new solutions to be unveiled in 2017.
CTI plans to boost Dell EMC product-related service sales 90% in 2017 as it has received a status of Dell EMC Service Partner. The status of Certified Service Partner gives CTI the right to service Dell EMC’s client and server solutions sold to corporate customers.
Systems integrator (SI) CTI attended the 16th International Business Forum ‘Call Center World Forum’ (CCWF, March 21-22), where it unveiled its concept of omni-channel customer experience in contact centers (CCs).
CTI has received an award from Hewlett Packard Enterprise (HPE) in the Effectiveness and Development category at the annual partner meeting in Moscow on February 16. The event was organized by HPE and Treolan.
CTI, a Russian systems integrator (SI), was named HPE Silver Partner. This status is a testament to its ability to ensure excellent sales of HP products.
CTI, a Russian systems integrator (SI), has been named the best Cisco partner in collaboration solutions. The awarding ceremony took place at Cisco’s partner conference on December 15 in Moscow.
CTI, a Russian systems integrator (SI), held CTI Data Center Day on October 28. That was the first time for the event to take place outside the city, at Hilton Garden Inn Moscow New Riga. CTI’s key data center (DC) partners – Dell EMC, VMware, Commscope, Veritas and Brocade – all appeared at that venue. Speakers introduced audience to existing innovations and solutions related to construction and equipment of data centers. Speakers also provided reviews of Intel and Anixter products. CTI Data Center Day brought together financiers and bankers, retailers, manufacturers and officials.
CTI, a Russian systems integrator (SI), has successfully passed the largest scale Cisco’s recertification audit in its history. CTI has re-affirmed audited statuses and competences without a single remark: Gold Certified Partner, Master Collaboration, Master Security, Cloud & Managed Service Provider (CMSP) Master.
CTI, a Russian system integrator, which has implemented Dell corporate and client solutions since 2012, announces about getting Dell Premier Partner level within Dell Partner Direct program after obtaining appropriate certification.
CTI has been certified as Unify Authorized Openscape Business Partner after successful fulfilling all Unify Partner Program requirements. This status reveals more opportunities and prospects for business and confirms that the company's experts are competent to provide professional services, implement and maintain solutions in the Unify unified communications field.
CTI is happy to announce that it has earned two much sought-after specializations: Cisco Advanced Internet of things – Manufacturing and Cisco Advanced Internet of things Connected Safety and Security. They will help us build on the essential expertise in routing and switching technologies underlying the host of solutions under the overarching concept of Cisco Advanced Internet of things.
CTI has demonstrated excellent results and has proved its compliance with the highest status inherent to the leaders of IT market in general as well as information security and provision and management of cloud services. Therefore Cisco has resolved to credit recertification without passing on-site audit this year.
CTI announces it has successfully completed certification and has become the first and the only one company in Russia at the moment with Cisco Advanced Enterprise Networks Architecture Specialization. This certifies that CTI experts have the appropriate level of knowledge in development, integration and support of integrated network solutions based on Cisco equipment.
At the annual Cisco Collaboration Summit held on November 17-19 in Los Angeles, CTI won award in the category of Customer Collaboration Conquerors as one of the best Cisco partner in the world that have capitalized on innovations in contact center. CTI is successfully implementing projects in this field, creating new and upgrading existing contact centers, including those provided on demand. CTI is an exclusive partner of Cisco in the largest region, Russia/CIS, received such an award.
Last week, London hosted the 2014 Cisco EMEAR and UK & I * Customer Collaboration Sales Summit, an annual regional summit for collaboration solutions partners of Cisco. During the event, CTI has been awarded 2014 Contact Center Partner of the Year EMEAR Russia / CIS **, as a company that successfully implemented more than one project on building contact centers for the last year. The largest telecommunications, industrial, public, retail companies are among significant CTI projects. It is a big honor for CTI to be the only Cisco partner that won the prestigious award in the largest region, Russia and CIS, within the summit.
LLP CTI CA, a leading system integrator in Kazakhstan, announces it has successfully upgraded Professional Solution Provider status and achieved Enterprise Solution Provider status within the VMware Partner Network Program.
CTI announces it has successfully completed an ISO 27001:2005/ISO 20000-1:2011/ISO 9001:2008 audit confirming the high level of internal process organization and services delivered to its customers. Audit has been performed by BSI (British Standards Institution).
CTI, leading provider of cloud services on the Russian market, has signed a partnership agreement with Cisco to join Intercloud, innovative solution in the area of cloud infrastructure and applications.
CTI announces it has achived System X Speciality partner status in IBM, the world's leading manufacturer and supplier of hardware and software, provider of IT and consulting services.
CTI expands the ecosystem of On-Demand services. The product portfolio has been completed with the new service, On-Demand videoconferencing. It is known that 80% of information is transmitted visually. On demand videoconferencing is the new level of interaction between employees, partners and custom
Certification of services within Cisco Powered Cloud Services for IT market is a guarantee of service quality, a kind of brand. It ensures that solution operator has passed audit by independent organisation.
CTI, a leading Russian integrator and key partner of Cisco in Russia, a world leader in network technologies, announces it has achieved Cisco Gold Certification and Master Collaboration Specialization.
On 18 June, there have been held the event dedicated to summing up the year at Cisco technology center. Max Kaminsky, CTO from CTI, told the audience about the company's participation in the ambitious project.
CTI provides the package of IT infrastruction maintenance services that enabled ORANTA to increase flexibility of IT services, to improve their control and manageability, increase productivity by reducing IT infrastructure downtime.
CTI expands On Demand service ecosystem: customers now have a unique opportunity to optimize resources in their contact centers with solution Impact360 Workforce Optimization from Verint, a world leader in optimization solutions for call centers, back offices and branch networks.
CTI has expanded the list of services that make up the solution Contact Centre On Demand. Now, this service includes a new feature called Cisco Jabber.
Internet provider Tvingo Telecom made a decision to expand the package of services for its subscribers. CTI specialists have developed and implemented hardware and software system to provide Twingo telecom users with access to multimedia services NTV-Plus
CTI specialists have installed the following solutions at the Cisco demonstration center: CTI Speech Attendant, voice biometrics, call verification, SMS informer, videocalls, WebEx for operators, «Smart Wi-Fi».
Service desk On Demand is developed on the base of ExtraView platform, eliability and quality are guaranteed by SLA (service level agreement). The service is delivered 24/7 with 24-hour technical support included in the price.
Cisco Systems has recognized CTI for its compliance with strict requirements of SourceFire certification program. SourceFire is a leader in intelligent cyber security solutions being part of Cisco since 2013.
CTI completed implementation of contact center platform Cisco Unified Contact Center Enterprise Edition for Russian telecommunication holding Dom.ru, the largest telecom operator, ranking second by number of broadband subscribers in Russia.
CTI was recognized as the CISCO best partner of the year in Russia and CIS
CTI is the first Russian company that began to provide services — UC on-demand.
BEEPER Group of companies(OOO Info-content) has announced the launch of a distributed contact center. The technological solution representing a multi-site configuration is the result of successful cooperation between BEEPER and CTI.
CTI has expanded the range of its services included in Solutions On Demand. In addition to interaction recording and quality control option, the new one, workforce management (WFM), is now available for customers bringing services to the level of Workforce Optimization (WFO).
The network deployment in Russian regions is one more significant level of cooperation with VIMPELCOM: since 2011.
CTI will offer IBM solution portfolio in Kazakhstan
CTI has received a partner certificate “Professional monitors” from LG, global television manufacturer.
CTI being involved in developing of services for Smart TV for more than three years
CTI has show cased innovative solution, CTI TelePortal, that combines all features of traditional television and video portal.
CTI has received qualification of Cisco BYOD Smart Solution that confirms the high level of expertise in BYOD.
At the CSTB CTI is going to introduce interesting TV products for media and sports industries, as well as solutions for Connected TV.
CTI has implemented a project to provide comprehensive telephone system support to one of the world's largest producer of coffee.
Cisco Networking Academy for disabled people, called the Academy of Borderless Possibilities, announces new enrollment. This non-commercial project is a Cisco initiative with support from CTI, the member of Socially Responsible Employers League.
In 2013, one of the world's largest producers of vodka, Alcohol Siberian Group, with products represented in 55 countries around the world, in 2013, has decided to outsource its IT infrastructure. CTI has been selected as a contractor following an open competition
CTI has conducted training on quality management system for the new customer service call center in Coca-Cola Hellenic in Russia.
According to the annual Technology Fast 500TM EMEA, conducted by Deloitte, CTI has been ranked as the fastest growing technology and telecommunications company in Russia.
CTI chooses an individual approach to objectives and goals of each customer. The long integration experience of innovative solutions combined with flexibility in meeting customer needs plays special role in successful implementation of projects.
СTI has implemented upgrade of unified communication system and has introduced ZOOM feature to monitor phone conversations.
CTI has received an international ISO27001 certificate. This confirms that CTI provides a high level of information security, ensuring full compliance with international service standards.
CTI has successfully implemented the service Call center On Demand based on the CCaaS model for Rendez-vous chain stores which allowes to optimize costs and increase the commercial viability of the customer.
CTI has taken part in a round table meeting, which was part of the Dutch Trade Mission in Moscow.
Innovative solutions will allow TV viewers to immerse themselves in television reality. Gregory Kuzin, an expert in Digital Media of CTI, is answering questions.
Launching new services that extend the«Contact Center on Demand», has become the first step in offered its customers CTI supplement the basic functionality of contact center services records and quality control solutions based onVerint Impact 360 Workforce Optimization.Strategically important tools
Launching new services that extend capability of«Contact Center on Demand», has become the first step for CTI in offering new supplement for basic contact center functions that allows recording and quality control based onVerint Impact 360 Workforce Optimization solution.
Statistically, capital residents spent more than 5 days or 127 hours in traffic jams last year, 73% of these people were going on business.
The status of Cisco Cloud and Managed Services Master confirms the high competence of CTI in managed services covering the entire life cycle solutions, including planning, design
The Call Center on Demand service was created on the base of Cisco UCCE (Unified Contact Center Enterprise) solutions and allows Russian companies to quickly deploy its own contact center and expand its functionality with minimum investment and cost of ownership.
CTI officially announces the launch of a new service delivery models -On Demand.It is referred to services provided on the SaaS model(Software as aService).
CTI is pleased to announce the official opening of a new office in Novosibirsk on 5 September 2013. The company has made another step towards expanding business in Russia and the CIS.
Read more with comments of Oleg Schapov, CTI CEO.
In the summer of 2013, CTI has launched a new service — Contact Centre On Demand.
CTI implements successful projects based on Microsoft Exchange Server.
CTI announces realease of updated WebEx resourcehttp://www.webex-russia.ru/
Learn more on the CTI website about exclusive Cisco UCS capabilities for small, medium and large businesses and records of successful installations.
In July 2013, CTI has been recognized as Authorized Technology Partner Cisco in RUSSIA.
We offer to visit our new web site http://cti-service.ru/ where you can find a wide range of services and special offers for effective cooperation.
Cisco Unified Fabric Specialization confirms that CTI focuses on data center infrastructure market and has a high level of expertise in converged infrastructure for modern data centers.
In June 2013, Gartner released annual report on the global market infrastructure solutions for contact centers (Gartner 2013 Contact Center Infrastructure (CCI) Magic Quadrant), where Cisco is placed on the first position in the «Leaders» section.
CTI (Communications. Technology. Innovations.) was recognized as the best partner of the year in Russia and CIS countries on XVII Annual Summit Partners Cisco taking place in Boston (USA) from 4 to 6 July!
CTI, the Gold partner of annual open All-Russian student competition «Network Technologies», invited the finalist to complete an internship.