CTI introduced new solution for voice recording in Contact Centers of Kazakhstan
Launching new services that extend the «Contact Center on Demand», has become the first step in offered its customers CTI supplement the basic functionality of contact center services records and quality control solutions based on Verint Impact 360 Workforce Optimization. Strategically important tools within this extension in the future will improve customer satisfaction and loyalty, improve products and services, reduce costs and increase the company's revenues.
During the implementation process, all administrative tasks and maintain system health technicians of CTI will undertake, and the customer service will be able to get them selected recorded conversations, or use a quality control system based on the evaluation forms.
«Company CTI has extensive experience implementing solutions in Verint conventional configuration, when the system is installed directly onthe customer's site.Implementation project «on-demand» has become the definitive challenge in the field of optimization. Now I am pleased to know that we have successfully resolved all technological and organizationalproblems, and the first customers are already benefiting from the proposed decision», said Leonid Perminov, head of contact center optimization company CTI.
«In the current economic situation, many companies choose to» on-demand services «as the most flexible and economical option of IT infrastructure of an organization. In this case the customer gets access to the most advanced technologies. Responding to market demand, the company CTI plans to move on without dwelling on the implementation of the recording system and quality control», comments Oleg Shchapov, CEO of CTI.
At the next stages in the framework of the «Contact Center on Demand» will be available to all functional solutions Verint Impact 360, in particular, such powerful tools asspeech analysis, feedback control with customers, planning work schedules operators.This integrated approach helps organizations of all sizes through various channels to collect data on the interaction with customers about their moods and trends in behavior, analyze the received information, optimize business processes and improve the quality of service.