Cisco is the world leader in Contact Center solutions. CTI is the Best Partner of Cisco in Russia/CIS
In June 2013, Gartner released annual report on the global market infrastructure solutions for contact centers (Gartner 2013 Contact Center Infrastructure (CCI) Magic Quadrant), where Cisco is placed on the first position in the «Leaders» section.
Cisco has received this award in recognition of its efforts in Ability to Execute and Completeness of Vision.
At the annual XVII Cisco Partner Summit, taking pleace in Boston (USA) on June 4-6, CTI was recognized as the Best Partner of the Year in Russia/CIS. CTI has a unique experience in building, upgrading and optimizing contact centers on Cisco platformsthat can be confirmed by numerous achievements. CTI is:
- one of the first gold Cisco partners in Russia that achieved Cisco ATP Unified Contact Center Enterprise Specialization;
- one of the first Russian partners achieved ATP Cisco Customer Voice Portal Specialization;
- carried out the first project in Russia implementing Cisco UCCE Parent Child (technology that allows customers to build a geographically distributed contact centers, unified by common rules for handling calls and providing statistics);
- implemented the first Russian contact center based on Cisco IPCC solution;
- implemented the project of the first outsourcing contact center (Telecontact) in Russia;
- created multifunctional contact center for Metcombank based on Cisco Unified Contact Center Express solution, implemented and upgraded the contact center at KaspiBank using Cisco Unified Contact Center Enterprise solution, created the single virtual contact center for Megaphone (Far East region) using Cisco Unified Contact Center Enterprise and others.
«One of the key benefits of CTI is its portfolio with own software solutions that can be applied with Cisco contact centers CTI high — skilled engineers has an ability to tackle any problem of Cisco solutions customization. This allows CTI to increase customer confidence in collaboration and hold leading positions in the Russian market,» said Platon Begun, Head of Contact Center direction.