CTI successfully certifies new services as part of solution Cisco Powered Cloud Services — TPaaS и HCS
CTI, a leading system integrator in Russia and key partner of Cisco, has become the first in Russia to certify two cloud services TpaaS and HCS (video conferencing and unified communications in the cloud) intended to help customers to simplify the communication processes allow additional time for development of their business.
CTI has also achieved annual Cloud and Managed Services Master certification.
Certification of services within Cisco Powered Cloud Services for IT market is a guarantee of service quality, a kind of brand. It ensures that solution operator has passed audit by independent organisation, confirming that proposed services meet strict requirements of Cisco in solution architecture and business processes related delivery of services.
The new status requires CTI to meet strict quality standards of providing services. In particular, the company is required to sign SLA (Service level agreement), ensuring 99,999% uptime of services. CTI is obliged to ensure monitoring of data center and network operations center (NOC), to provide customers with 24-hour access, to manage laboratory for modeling and subsequent reproduction of difficult situations and testing new product features. CTI offers all the necessary physical and technical resources to maintain a fault-tolerance on solution and provide high-scalable features.
Collaboration between Cisco and CTI began in 2002. CTI has had the Gold Partner status since 2003 confirming that company has the highest level of product knowledge and technical expertise in all aspects of Cisco's business, including network planning, design, implementation, technical and customer service support. CTI annually proves Cisco Gold Partner status for eleven years.
CTI experts pay great attention to customer feedback and post-sales support, providing safe and timely service. Every year since 2009, CTI proves the level of customer satisfaction with quality of services and products achieving Customer Satisfaction Excellence, a reward for memebers of Cisco Partner Program.
«CTI is going to promote cloud services, creating new ecosystem of services. We are confident that we are in trend and our products based on Cisco Powered Cloud Services are bound to be successful. Implementation of unified communications and collaboration services is a new milestone of technology development in Russia. The company's mission is to integrate as much of solutions as possible that will help people to simplify communication, make it effective, save time and develop the business through innovation,» says Oleg Schapov, CEO at CTI.
«CTI is one of the one of the fastest growing players in the Russian market of system integration.
The company is constantly expanding the range of qualifications, providing customers with a wide range of advanced services. We are grateful to CTI, our Gold Partner for their innovative initiatives, the willingness to flexibly respond to needs of ICT industry, contribution to promotion of Cisco solutions,» says Aleksey Romanov, Director of partner relations at Cisco Systems.
CTI — Communications. Technology. Innovations. — one of biggest company in the market for innovative communications in Russia. The company has been successfully operating in Russia and CIS countries since 2002.
CTI delivers unique technologies for collaboration, remote service, interactive video, building next generation networks and implements other universal high-end projects.
CTI — recognised expert in IT field. The business development strategy is built on innovative solutions. CTI offers solutions delivered on traditional, cloud and hybrid models.
Cisco is the worldwide leader in network technologies that transform how people connect, communicate and collaborate. Net sales in fiscal year 2012 amounted to $48.6 billion. Information about Cisco solutions, technologies and current activities can be found on sites: www.cisco.ru and www.cisco.com.
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