CTI confirms compliance of management systems with ISO international standards, for another time in a row
CTI, a system integrator, announced a successful completion of scheduled external audits for compliance with ISO 9001 international standards (in terms of the Quality Management System), ISO/IEC 20000-1:2011 (in terms of IT-services management) and ISO/IEC 27001:2013 (in terms of information security management). The next comprehensive audit was conducted by the leading experts of the British Standard Institute (BSI), a recognized global leader in certification of management systems, from October to November 2017, in the company’s head office in Moscow.
ISO 9001 verifies compliance of the quality management system (QMS) of the company with the international and Russian standards. The high level of functioning of the CTI QMS testifies to the structuredness, coherence of business processes, competent and economically sound organization of work of all company’s divisions, transparency and effective interrelation of processes, high qualification and responsibility of personnel. These advantages allow the integrator to maintain a reputation of a stable business partner for a long term and resolutely master new economic horizons.
ISO/IEC 20000-1:2011 confirms a defined range of requirements for the management system of IT-services. CTI Service and IT Outsourcing Department provides a wide range of technical support, consulting and managed services. The company supports customers 24/7, has a powerful automated industrial system for registration and coordination of work on demand backed by regulations for mandatory monitoring of customer request implementation in accordance with the established SLA. Based on audit results, the mentioned services supporting the ITMS-processes and corresponding communications were recognized as effective and meeting requirements of said international standard.
ISO/IEC 27001:2013 contains a list of strict requirements for the information security system (IS). The certificate of conformance to this standard shows that CTI has a risk-oriented approach to ensure implementation of adequate measures to control security of information resources, and ensure greater confidence of stakeholders that the company’s risks are managed in an appropriate way. Clients and partners can be confident in the reliability of CTI in the field of information protection and information security during implementation of services.
‘A successful certification on three key ISO/IEC standards of the largest standard issuer in Europe, the founder of the International Organization for Standardization and highly reputed BSI Certification Body, serves as guarantee of high quality of services provided for customers and partners of our company and demonstrates a worthy competitive level of experts’ qualification, embodying the most important projects in terms of business,’ stressed Yekaterina Senchenko, Deputy General Manager for Engineering and Technology Development and Service at CTI.
In the course of audit, Mr. Pedro Pastrana and Mr. Valeriy Girko, the leading BSI auditors, emphasized strengths of the CTI management systems, including high infrastructure reliability, maintenance of the consolidated risk log, stable long-term relations with key customers and partners, high level of employees’ competency and awareness as well as active involvement of the management in the implementation of their own and collegial solutions and strict control over their execution.