CTI innovative solution for MTS is recognized with the award by the international experts
CTI system integrator has implemented a Virtual ATS service for the clients of the leading telecommunications operator in Russia – Mobile TeleSystems PJSC (MTS). The service is unique in terms of its functionality. The solution was honored with the international Global Telecoms Business Innovation Awards, which defines the most successful telecommunication projects worldwide, in the category Innovation Awards 2017. In less than a year of commercial operation of the service, more than 50 thousand clients of MTS, employees of the Russian companies of various industries, have subscribed for the service.
To enter the B2B market, CTI offered to MTS an innovative solution – a competitive service ‘Virtual ATS’. The service is unique due to a convergence of fixed and mobile communication. Employees from different parts of Russia are connected to a single corporate telephone network, including places where Internet connection or telephone cable laying is not possible.
Subscribers of ‘Virtual ATS’ from MTS are assigned a single short telephone number for mobile and fixed phones. MTS clients can connect different services: auto attendant, a single free multi-channel number, virtual contact center, conversation recording, call statistics, call filtering and much more. This system can be used without auxiliary equipment and complex technical support, which saves costs of maintaining a large staff of engineers and IT-infrastructure.
‘Currently, the domestic virtual ATS market in the B2B segment grows around 30% annually, which clearly shows the demand for this solution in any business application,’ says Dmitriy Mironov, Director for Cooperation with CTI telecommunications companies. ‘When solving tasks set before us by MTS, we have developed an advanced service with a convenient and flexible service management portal for the company. The portal meets all the demands of the mobile operator’s clients. ‘Virtual ATS’ for MTS is unrivaled throughout the world which makes this service unique. CTI plans to further expand the strategic range of interaction between our companies.’
Broadsoft international corporation, the world leader in communications, was chosen as the platform's manufacturer.