CTI provides comprehensive IT support to Alcohol Siberian Group
In 2013, one of the world's largest producers of vodka, Alcohol Siberian Group, with products represented in 55 countries around the world, in 2013, has decided to outsource itsIT infrastructure. CTI has been selected as a contractor following an open competition.
CTI had to tackle tasks associated with comprehensive technical support of hardware and software of Alcohol Siberian Group. Within the project, CTI has managed to implement IT maintenance of all customer systems.
The CTI service «Comprehensive technical support of software and hardware» enabled Alcohol Siberian Group: to increase flexibility of IT services; reduce the total cost of ownership (TCO) of IT services, to improve the control and manageability of IT services, to increase infrastructure productivity by reducing downtime. As a result, the security level of the IT infrastructure has been enhanced.
Collaboration with CTI has helped Alcohol Siberian Group to reduce the failure time of equipment and IT services and to increase user satisfaction.
«It is very important project for us to provide services for IT infrastructure operation using outsourcing model of Alcohol Siberian Group. And the process of provision maintenance services to the customer, whose activities include complex geographically distributed IT infrastructure, requires a high level of expertise and responsibility. Its hould also be noted the high importance of this project for the core business processes of the company,» said Vladimir Frolov, the Head of Service/It outsourcing direction, CTI.
«We appreciate high quality of CTI services and effective response to our inquiries. An important component in the development of our company is IT infrastructure safety and full availability of IT services. We plan to continue cooperation with CTI in future,» said Alcohol Siberian Group members.