CTI provides IT outsourcing service to one of the world's largest coffee producer
During the project, CTI has successfully implemented IP-telephonymaintenance, including regular databases backups, UCM(user communication manager) configurations and IVR (Interactive Voice Response), as well as software and hardware localization and troubleshooting.
CTI has provided customers with access to the hotline, a single center for receiving and processing requests working around the clock.
Besides providing uninterrupted operation of unified communicationsystem,CTI specialists offercustomer employees consultations on IP-telephonyand help to resolve all issues with localization, diagnosis and troubleshooting.
The choiceof CTIas a provider of services has allowedcustomer to significantlyreducemaintenance cost for software and hardware of enterprise phone system.
«This projecthas become very important and interesting for us due to interaction with the international company,»said Valdimir Frolov, the Head of Service/It outsourcing direction, CTI.
«We have observed the high quality and efficiency of CTI service engineers. The twenty four hour hotline helps to provide timely advice on any enquiry related to settings operation and fault localizationof hardware and software. This allowed us to resolve operational issues more quickly and ensure the high availability of IP-telephony for business users,» said customer representative.