CTI has introduced Contact Center on Demand for Rendez-vous chain stores
CTI has successfully implemented the service Call center On Demand based on the CCaaS model for Rendez-vous chain stores which allowes to optimize costs and increase the commercial viability of the customer.
The main challenge CTI has faced was to implement a solution that meets all the modern business needs: optimizing time and workforce to receive customer calls, reducing communication costs.
Rendez-vous management has chosen CTI solution for its simplicity, functionalaity and effectiveness. The customer has got access to advanced multimedia contact center based on CCaaS model, that allowed to not only optimize the incoming calls, but also opened up opportunities for more interaction with customers by e-mail and via online consultant. The solution proposed by CTI enables automation of business processes and communication.
«With the new IT services, the number of received and processed customer requests has increased and as a result, we managed to enhance customer loyalty», said Vladilena No, Head of Rendez-vous Contact Centre.
«Contact Center On Demand features the simplicity and availability, that allow customers to focus on client relations, rather than on technical issues. That is why this CTI servicebecomes increasingly popular in the Russian market», said Platon Begun, Head of Contact centers direction,CTI.
«Contact Center on Demand», built on the basis of Cisco UCCE solutions (Unified Contact Center Enterprise), allowing Russian companies to rapidly deploy its own contact center and expand its functionality with minimum investment and optimal cost of ownership.