unified communications as a service (UCaaS)
works from CTI: enable employees to stay connected. No limits on when, where, how and which device
CTI offers a solution that combines various means of communication into a unified system to increase collaboration efficiency:
- IP telephony and video telephony
- Customer applications. Performance-enhancing tools
- Presence services
- Support for subscriber mobility
- Audio, video and web conferences
- Telepresence. Efficient remote meetings
- Full integration with customer applications
functionality
voice and video communication
- availability via a single number
- one-click conference access
- call transfer between devices
- extensive call management capabilities
applications
- Using applications for:
- mobile devices
- customer and user services (contact center)
- audio, video and web conferences (using Cisco WebEx and TelePresence) at the workplace, in meeting rooms or from mobile devices anywhere in the world
messengers
- Instant messaging and presence status identification in Cisco Jabber™ software client with support for all popular platforms
convergent communications
Video communication has become very popular, demonstrating its efficiency and convenience. Many companies have now gone further and are using other communication tools in their work. As a result, it has become hard to identify where video conference calls end and unified communications begin.
Converged communications refer to the creation of a unified conference environment where any subscribers can interact with any other participant using various means of communication united into a single whole. The key aspect of this unification is a single information field and the related (omni-channel) content exchange between subscribers to ensure effective interaction within mobile workgroups.
As well as audio, video and web conferences, this umbrella term also covers collaboration tools and messaging, presence indication, integration with business processes, mobility support, personal assistants, etc.
The main driver of this transition to unified communications is not just a reduction in the company’s costs; businesses are striving to achieve high-speed communications to automate corporate processes, increase employee efficiency and use mobility as a business opportunity.
service models
The customer receives all the necessary functionality from the cloud without having to create or upgrade their own solution.
Combined offer: the cloud infrastructure is a combination of the customer’s private cloud and the cloud of the service provider to ensure data interoperability.
Creation of a cloud solution for use by a single customer. The infrastructure can be managed by the organization or service provider, and can be hosted by the customer (on-premises) and the service provider (off-premises).
benefits for the business
- BYOD. Efficient use by employees of their devices
- Simultaneously ensuring the necessary level of security
- transparency of monthly expenses instead of risky one-off capital costs [OPEX vs. CAPEX]
- reduced IT infrastructure costs
- reduced costs for international and long-distance communication
- reduced operating and ownership costs
- scalability in line with any business changes
- quick deployment and availability
- the ability to choose the service delivery model
- focus on core business processes and your customers
- accelerated implementation of business strategy using synergies between people, processes and technologies
- increased employee efficiency
- always connected
- mobility as a business advantage
- business process optimization
- typification of IT solutions, services and functions, globalization of processes
- saved time and resources
what you get
- service based on international best practices
- access to the competences of a market leader
- high-quality services
- focus on your business processes
- flexible pricing mechanism
more details at www.cloudcc.ru
latest news
Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.
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