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CTI (Communications. Technology. Innovations.) - системный интегратор, поставщик IT-решений и облачных услуг на территории

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technical support

CTI offers a wide range of technical support packages for warranty and post-warranty services – from Basic to VIP – that vary in terms of the scope of services provided, response time parameters and service modes (8x5, 24x7).
CTI provides:
  • expert telecom and IT infrastructure support, management and maintenance
  • support for business applications, software updates, including lab tests of solutions
  • monitoring of system health, problem diagnosis, restoring normal operation of hardware and software
  • troubleshooting and remote incident resolution
  • repair or replacement of failed equipment

Service Desk – single point for receiving and processing requests and reporting

Communication with the CTI Customer Service Centre begins by filling out a request form. A request can be made over the phone or via email. All convenient communication channels are available to the customer. The application is then submitted to the Technical Service Department for processing and is assigned a registration number.

Authorized customers can receive information about the status of their requests and the fulfillment of SLA parameters at any time by registering in the CTI Service Desk system.

what you get

  • service based on international best practices
  • access to the competences of a market leader
  • high-quality services
  • focus on your business processes
  • flexible pricing mechanism

more details at

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