technical support
- expert telecom and IT infrastructure support, management and maintenance
- support for business applications, software updates, including lab tests of solutions
- monitoring of system health, problem diagnosis, restoring normal operation of hardware and software
- troubleshooting and remote incident resolution
- repair or replacement of failed equipment
Service Desk – single point for receiving and processing requests and reporting
Communication with the CTI Customer Service Centre begins by filling out a request form. A request can be made over the phone or via email. All convenient communication channels are available to the customer. The application is then submitted to the Technical Service Department for processing and is assigned a registration number.
Authorized customers can receive information about the status of their requests and the fulfillment of SLA parameters at any time by registering in the CTI Service Desk system.
what you get
- service based on international best practices
- access to the competences of a market leader
- high-quality services
- focus on your business processes
- flexible pricing mechanism
more details at http://cti-service.ru
latest news
Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.
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