cloud contact center (ССaaS)
more than just a cloud!
- Monthly payment
- No one-off connection fee
- Technical support, updates and backup included by default in all standard packages
- The service meets the requirements of information security policies
- All confidential information remains inside your company
- 24х7x365 service availability: calls accepted and processed around the clock
- Professional technical support from industry experts
- Telephony continues to be operational even if there are problems with the internet
- All the contact center capabilities of large corporations – but much easier, cheaper and faster!
CTI cloud contact center: a unique offer on the market
The unique aspect of CTI’s offering is its high level of technical support provided by industry experts who independently configure, administer and monitor the uninterrupted operation of the contact center in 24x7x365 mode. Unlike market offers from competitors, technical support and full administration are included in the price of the service. Standard packages also include system updates and backup.
In addition to functioning as an independent contact center, the service will help increase the capacity of existing contact centers, handling issues linked to seasonal increases in customer requests or transferring some requests to the cloud.
Read more on cloudcc.ru
benefits for your business
Minimization of lost customer calls, increase in call conversion to deals and growth of average invoice value, increased efficiency of marketing campaigns
Reduced waiting time in queue, quick resolution of customer requests, personalized communication and control over the quality of interaction with the customer
Change of call center capacity depending on current needs and seasonality of the business, only pay for used services
Operators can be based in different cities or work remotely – the customer will still receive the same high level of service
Reports on the work of every operator and the quality of processing for each request
No need to purchase equipment and resolve engineering issues
Quick start and no excessive bandwidth requirements for internet channels
For both existing and future IT systems of the organization
what you get
- service based on international best practices
- access to the competences of a market leader
- high-quality services
- focus on your business processes
- flexible pricing mechanism
more details at cloudcc.ru
latest news
Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.
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