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CTI (Communications. Technology. Innovations.) - системный интегратор, поставщик IT-решений и облачных услуг на территории
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full cycle
system
integrator

We understand the customer's business objectives, analyze and offer effective it solutions, implement and support complex projects of various scales and levels of complexity, provide service support and unique services in the it market.

solutions
infrastructure / network / information security / unified communications / contact center / business oriented solutions / internet of things / service
industries
finance and insurance
telekom/ retail/ transport/
industry/
public sector/ neftegas/
power industry
numbers
36
ranked 36 in the top 100 IT companies of Russia
18
over 18 years in the market
30 000
more than 30 000 implemented projects
партнеры
>100
более 100 партнеров со всего мира

full cycle system integrator

We understand the customer's business objectives, analyze and offer effective it solutions, implement and support complex projects of various scales and levels of complexity, provide service support and unique services in the it market.


finance and insurance
telekom/ retail/ transport/
industry/
public sector/neftegas/
power industry

36

ranked 36 in the top 100 IT companies of Russia

18

over 18 years in the market

30 000

more than 30 000 implemented projects

4,98 out of 5

average client satisfaction level

r&d

proprietary products and strong r&d team

350

more than 350 employees


1 / 5
description solutions industries numbers partners

CTI – unique expertise and extensive experience

The company’s mission is to promote the success of our clients by using the best innovative solutions developed, deployed and supported by our team of professionals.
350
more than 350 effective service agreements
800
more than 800 professional certificates and unique specializations
100
more than 100 partners worldwide
600
more than 600 companies from all economic sectors are permanent clients of CTI
2019
2018
2017
2016
2015
2014
2013
2012
2011
2009
2007
2006
2005
2003
2002
2002
2019

CTI entered the TOP-30 IT companies for business efficiency according to CNews Analytics Ratings and Russia's 25 best system integrators according to CRN/RE. CTI's 2019 revenue was 5.4 billion rubles, a 28.3% increase from the previous year. The company's points of growth are comprehensive automation and infrastructure projects for major companies in Russia and the CIS.
We have made significant breakthroughs in IoT: our own product line which includes intuitive equipment diagnostics functionality and subscription services. We have also tailored industrial solutions especially for oil, energy, critical infrastructure projects, medicine and other sectors of the economy, with full accountability of information security requirements and standards.
In addition, we created a dedicated "Business-oriented solutions" unit which united a wide range of technology and a product line for managing customer experience and building customer experience strategies for CTI’s clients.
CTI released a new version of CTI Omni - its own product for business process automation of the omnichannel service, a service which enables the efficient processing of customer requests received by the contact center from text communication channels.

2018

CTI is ranked among the top 40 biggest IT brands in Russia by CNews100. This year sees the compa-ny’s turnover reach 4.18 billion rubles, with total revenue growth reaching 10.6%.

Growth in CTI’s Service and IT Outsourcing segment is 30%. The transformation of the individual service portfolio into comprehensive outsourcing packages makes it possible to increase the num-ber of projects significantly. The company has over 350 active service contracts, providing support for major retail networks and telecom leaders.

2017

The company celebrates its 15th anniversary. Starting with the creation of contact centers and be-coming the leader of this segment, CTI has also actively developed information security, business communications, cloud services and industrial IoT.

During its 15 years on the Russian and CIS markets the company has gained the trust of its partners and clients and has consistently proven its innovation-based approach and the ability to expertly apply new technologies while pioneering unique projects in the market.

CTI’s Virtual PABX concept for MTS wins an international Global Telecoms Business Innovation Award, as the most successful telecommunication project in the Innovation Awards 2017 category.

2016

CTI releases its own Scripting and CTI Outbound products and implements projects with S7, 2-Day Telecom, MAXIM taxi and Sheremetyevo Airport.

In October, the company is successfully audited by the British Institute of Standards (BSI) for com-pliance with the international standards ISO 9001, ISO/IEC 20000-1 and ISO/IEC 27001, receiving positive recommendations and excellent feedback on its stable development of integrated manage-ment systems.

2015

In January, Denis Volyansky, former vice-president of Lanit, is appointed CTI’s CEO. This strategic step enables the company to realize its full business potential, allowing it to strengthen its position on the Russian and CIS markets.

In particular, CTI strengthens its position in the Russian IT market, rising 7 places to 26th among Russia’s largest IT companies, according to the RIA Rating of Russia for 2015.

CTI now has over 100 global and Russian vendor statuses, and the company’s experts hold more than 300 professional certificates.

2014

CTI’s focus on cloud services pays off, with the company becoming the first and only business in Russia and the CIS with Verint Cloud WFO Partner vendor status. CTI also becomes the first Russian company offering an on-demand unified communications service.

It’s a bumper year for projects, including numerous deployments for clients such as Rostelecom, ER-Telecom, Mostaxi, Newcontact, Bashinformsvyaz, Twingo Telecom and ESET.

The company’s revenue grows by 1.6 billion rubles (including VAT) to 4.57 billion.

2013

CTI opens offices in Kazakhstan and Novosibirsk.

The lion’s share of the company’s sales come from interactive video, unified communications solu-tions and contact centers. In terms of revenue share, this is followed by infrastructure concepts for wired and wireless corporate and operator networks. Major CTI projects include the deployment of a mobile data transmission network for Vimpelcom as well as several corporate infrastructure pro-jects for voice, video and data transmission, including the network for World Class fitness centers.

The annual Technology Fast 500 EMEA Ranking by Deloitte recognizes CTI as Russia’s fastest-growing business in the high-tech and telecommunications sphere.

2012

Over 100 projects implemented for communication operators throughout the year – 75% more than in 2011. The company’s revenue in this market segment increases by 24% to around 3.5 billion rubles.

The company builds the first major contact center in Russia (1,500 places) for ER-Telecom with APM operators based on Cisco Finesse.

The company begins the shift to service and IT outsourcing.

2011

CTI becomes the first and only partner of eGain in Russia and the CIS. The company continues to ac-tively broaden its expertise, implementing large-scale projects for major companies. CTI’s project portfolio for the year includes call centers, IP telephony, billing and video surveillance systems.

Key clients include Home Credit & Finance Bank, Metcombank, Altayenergosbyt and NetByNet.

2009

A major videoconference project is implemented for the legislative assembly of the Khanty-Mansi (Yugra) Autonomous Region.

2007

CTI builds a Cisco UCCE-based contact center with Parent-Child technology for Megaphone – a unique development in 2007.

2006

A watershed year for the company, with about half of the original employees involved in the crea-tion of the system integrator leaving the team. This was followed by three challenging years for CTI in search of new goals and building and consolidating a team capable of reaching new heights.

2005

CTI receives Cisco Gold Partner status for the first time, and has annually maintained a unique set of leading international partner statuses, including Security and Collaboration specializations. A num-ber of complex integration projects are developed and implemented by the company and the pio-neering Cisco Voice Portal-based call center is launched in Russia.

2003

The company establishes a large software development department to embark on the development of its own products and solutions. In a first for Kazakhstan, a Cisco-powered contact center with Siebel CRM integration is launched at QAZKOM, the country’s largest commercial bank.

2002

Center of Telephony Integration (CTI) is established on the basis of the IP telephony center CompTek. It is later renamed Communications, Technology and Innovations (CTI). In the same year CTI creates Russia’s first Cisco UCCE-powered contact center at Russian Standard Bank.

2002

Center of Telephony Integration (CTI) is established on the basis of the IP telephony center CompTek. It is later renamed Communications, Technology and Innovations (CTI). In the same year CTI creates Russia’s first Cisco UCCE-powered contact center at Russian Standard Bank.

The Client

ROSBANK

The Challenge

introducing the automated omni-channel service system for the bank’s call center

all success stories
клиент

АО «ЭР-Телеком Холдинг»

проект:

внедрение омниканальной роботизированной системы самообслуживания на базе искусственного интеллекта (платформа omilia diamant)

all success stories
клиент

сеть гипермаркетов «Глобус»

проект:

внедрение wifi в сети гипермаркетов

all success stories
клиент

Группа компаний «Инград»

проект:

модернизация сети и внедрение межсетевых экранов нового покаления

all success stories
клиент

Дом.ру

проект:

модернизация контактного центра

all success stories
клиент

группа компаний «РТСОФТ»

проект:

организация сервиса видеоконференции по запросу

all success stories
клиент

Меткомбанк

Проект:

создание современного многофункционального контактного центра

all success stories
клиент

Банк «Левобережный»

проект:

стоительство центра обработки данных и ядра сети

all success stories
клиент

Билайн

проект:

построение мобильной пакетной опорной сети передачи данных

all success stories
клиент

Билайн SGSN/GGSN

проект:

модернизация узлов sgsn/ggsn пакетного ядра сети

all success stories
клиент

Банк «Хоум Кредит»

проект:

внедрение новой системы управления сетевой инфраструктурой банка

all success stories
клиент

KaspiBank

проект:

построение контактного центра и интеграция его в ит-структуру банка

all success stories
клиент

Ростелеком

проект:

модернизация контактного центра макрорегионального филиала «сибирь» (г. барнаул)

all success stories
клиент

МЕГАФОН

проект:

создание единого виртуального контакт-центра

all success stories
клиент

Центральный Телеграф

проект:

модернизация системы интерактивных сервисов

all success stories
клиент

BASHTEL

проект:

внедрение системы интерактивных сервисов

all success stories
клиент

МАСТЕРРА.РУ

проект:

внедрение аппаратно-программного комплекса для предоставления мультимедийных услуг абонентам

all success stories
клиент

ДАЛЬСВЯЗЬ

проект:

внедрение системы интерактивных сервисов

all success stories
клиент

Арктик Регион Связь

проект:

внедрение платформы по предоставлению услуг интерактивного телевидения

all success stories
клиент

CRM Агенство C3vision

проект:

внедрение системы контроля качества работы операторов в аутсорсинговом контакт-центре

all success stories

CTI partners

CTI is a partner of more than 100 leading IT vendors. To implement the most reliable and functional solutions, CTI uses the products of world leaders in IT, including Cisco, HPE, Dell EMC, VMware, NetApp, etc. For many years, CTI has been a leading Cisco partner in Russia and for the second consecutive year has confirmed its Best Partner status in the most technologically complex Service Providers Solution Expert specialization. CTI is currently the only Cisco partner in Russia with two master specializations – Master Security and Master Collaboration.

all partners

compliance with international standards

The company’s management systems are certified, and annually confirm their process compliance with the requirements of the international standards BS EN ISO 9001:2015, ISO/IEС 20000-1:2011 and ISO/IEC 27001:2013 established by international certification authorities.

«CTI is a recognized player in the IT market. We would like to thank our clients for their trust and fruitful cooperation and are ready to offer the most advanced technologies, innovative solutions and services. Our company is undergoing a period of active development, and we welcome the best industry experts to come and join our team. Inspiring tasks and projects are guaranteed»

Denis Volyansky CTI CEO
company management company management

CTI team

The CTI team brings together highly professional engineers, developers and managers educated at foreign and Russian training centers of IT software and equipment vendors.

CTI’s technical experts hold over 400 professional certificates, and the company has its own R&D department where our experts implement complex integration projects and develop innovative software products to meet our clients’ needs.

CTI has deployed dedicated technical labs to test new products and solutions, while ready-to-use solutions are presented to clients in demo rooms equipped with the very latest technologies.

career at CTI