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BUSINESS INTEGRATOR CTI CELEBRATES ITS 18TH ANNIVERSARY OF SUCCESSFUL OPERATIONS

CTI registered its business on August 23, 2002. Since then, the company has grown to become one of the best system integrators in Russia, enjoying authority reputation among both customers and the expert community.

— 08 July

СTI INTRODUCES A NEW VERSION OF ITS CTI OMNI SYSTEM FOR CONTACT CENTERS

The CTI system integrator announces the start of sales of the second release of CTI Omni, an automation system for omni-channel service business processes, which allows the efficient use of all digital channels for incoming requests to contact centers.

— 15 April

CTI’S SPRING GROWTH: COMPANY CONFIRMS ITS COMPETENCE IN NEW CISCO SPECIALIZATION

CTI, a leading system integrator, has been awarded a new Advanced Service Provider Architecture Specialized Partner status as part of Cisco’s certification program.

— 28 March

CTI INTEGRATES ZOOM RECORDING AND SPEECH ANALYTICS SYSTEM IN THE SOVEST CONTACT CENTER

CTI, a leading system integrator, has implemented the ZOOM recording and speech analytics system in the Sovest contact center. The project was completed in just one month.

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— 15 July

СTI SUCCESSFULLY COMPLETES PILOT INTEGRATION OF ITS CTI OMNI SYSTEM AT ROSBANK CONTACT CENTER

The CTI system integrator has implemented the CTI Omni system at Rosbank to automate the business processes of the omni-channel service, allowing the bank to efficiently process requests from clients that are forwarded to the contact center from text communication channels.

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