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The gradual transition to hybrid work helps both to consolidate the virtual environment and to rationalize the use of physical space where high-tech equipment is located. CTI has developed an “Office of the Future” – a workplace without space or device-specific limitations. This is a set of products and services for the prompt recreation of office infrastructure in line with current technological trends.

— 08 December

CTI RECEIVED EUROPEAN CISCO AWARD

CTI, a leading system integrator and supplier of IT solutions and cloud services in Russia and the CIS, received a European Social Impact Partner of the Year award for its contribution to social development as part of the educational hub project implemented jointly with Cisco and the Russian Society ‘Znaniye’.

— 03 February

ALL ATTENTION TO PROTECTION OF NETWORKS

Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.

— 16 December

CTI RECOGNIZED AS CISCO’S BEST PARTNER FOR IMPLEMENTATION OF COMPREHENSIVE SOLUTIONS AGAIN

Based on the results of 2020, the business integrator CTI received the Cisco Partner of the Year award and was recognized as the vendor winner in the nomination Technology Excellence Partner of the Year Award: Collaboration. This nomination marks CTI's leading positions in comprehensive implementation, design and maintenance of all Cisco solutions for unified communications, collaboration tools, contact centers and other high-tech solutions.

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— 15 July

СTI SUCCESSFULLY COMPLETES PILOT INTEGRATION OF ITS CTI OMNI SYSTEM AT ROSBANK CONTACT CENTER

The CTI system integrator has implemented the CTI Omni system at Rosbank to automate the business processes of the omni-channel service, allowing the bank to efficiently process requests from clients that are forwarded to the contact center from text communication channels.

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