CTI registered its business on August 23, 2002. Since then, the company has grown to become one of the best system integrators in Russia, enjoying authority reputation among both customers and the expert community.
The CTI system integrator announces the start of sales of the second release of CTI Omni, an automation system for omni-channel service business processes, which allows the efficient use of all digital channels for incoming requests to contact centers.
CTI, a leading system integrator, has been awarded a new Advanced Service Provider Architecture Specialized Partner status as part of Cisco’s certification program.
CTI, a leading system integrator, has implemented the ZOOM recording and speech analytics system in the Sovest contact center. The project was completed in just one month.
The CTI system integrator has implemented the CTI Omni system at Rosbank to automate the business processes of the omni-channel service, allowing the bank to efficiently process requests from clients that are forwarded to the contact center from text communication channels.