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increased conversion of contact center calls to transactions:
a single pool of numbers with the ability to connect to the internal network of offices located in different cities and countries, as well as attract outsourcers (remote employees with lower rates based in other regions, women on maternity leave)
CTI’s cloud service ‘Contact center on demand’ gives the client full functionality of a contact center without capital costs, allows you to increase the capacity of the available contact center or transfer some of the tasks to the cloud.
more about Contact center on demand
CTI’s toolkit includes all the most advanced technologies, innovations and services that allow you to optimize end-to-end corporate business processes. This is a prerequisite for building an effective contact center and optimizing an existing one, and helps solve tasks related to the quality of customer service, increasing customer satisfaction and loyalty.
In each project, CTI considers the size of the client’s business, internal processes and current IT infrastructure. CTI specialists will carry out a comprehensive analysis of the existing contact center’s operations and suggest an effective solution for its modernization and optimization, making it possible to reduce the cost of contact center maintenance, increase efficiency with minimal costs for the client and safeguard funds that have already been invested.
automated contact center workforce management system WFM (Workforce Management): forecasting operator workload based on data recorded during earlier periods, automation of work schedules for shifts and for each employee, provision of up-to-date information on key contact center operational parameters (number of working operators, queues and workload level, control over the volume of processed calls, automation of reporting on labor productivity, etc.)
comprehensive contact center control system - WFO (Workforce Optimization):
CTI helps ensure IT support of the contact center infrastructure and 24x7 real-time monitoring of its operation. SLA customer satisfaction rating:
Activating the ‘Contact center on demand’ service from CTI guarantees uninterrupted operation as the whole infrastructure is on the CTI side. The fault tolerance of CTI’s equipment is 99.97% (according to Zabbix monitoring).
We develop our own products which help to automate the operations of contact centers and assist clients to build efficient sales
Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.
CTI registered its business on August 23, 2002. Since then, the company has grown to become one of the best system integrators in Russia, enjoying authority reputation among both customers and the expert community.
The specialist will contact you shortly to clarify the details.
The specialist will contact you shortly to clarify the details.