company news

Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.

CTI registered its business on August 23, 2002. Since then, the company has grown to become one of the best system integrators in Russia, enjoying authority reputation among both customers and the expert community.

The CTI system integrator announces the start of sales of the second release of CTI Omni, an automation system for omni-channel service business processes, which allows the efficient use of all digital channels for incoming requests to contact centers.

CTI, a leading system integrator, has been awarded a new Advanced Service Provider Architecture Specialized Partner status as part of Cisco’s certification program.

CTI, a leading system integrator, has implemented the ZOOM recording and speech analytics system in the Sovest contact center. The project was completed in just one month.

The system integrator CTI hosted its third CTI Data Center Day retreat. This important event brought together the company’s customers and key partners – representatives of the world's largest IT vendors such as Dell EMC, Cisco, HPE, Atos, Veritas and Commvault. The experts discussed modern solutions for building data center infrastructure and presented the latest developments in this field. The conference was held on May 18-19 at Arthurs Village & SPA Hotel.

The system integrator CTI, together with Dell EMC and VMware, held an industry meeting dedicated to solutions that accelerate digital transformation and help unlock the full potential of IT infrastructure. Experts in the field informed the directors and IT managers of large enterprises how to optimize costs and simplify the IT environment using hyperconverged solutions.